Call Group Management

Here you will find all the information regarding call group, adding team members in it, configure other call strategies, time schedule and sticky rules.

What are groups? How do I create a Call group?

Call Groups is the second tab in the “User-management” heading as shown in the below-given image. Call group is basically a team or group which helps in bringing all the individual members under...

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By CallerDesk Team

updated 6 months ago

How to Change CallGroup settings?

Once your group is created, you may need to change the settings as per the group’s requirement. The below-given image shows the option for the settings window. Click on the three dots mentioned...

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By CallerDesk Team

updated 6 months ago

How to add members to a call group?

To add members in the particularly selected call group, the following steps are followed: Click on the First Tab “Add Members”. Once you have clicked the button a new window namely “Add Members in...

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By CallerDesk Team

updated 6 months ago

How to Delete a member from the Call Group?

A list of members will be visible at the bottom of the “Call Group Setting” page. It shows all the details regarding the member.  To Delete any member Click on the delete icon in  the Action column...

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By CallerDesk Team

updated 6 months ago

What is time scheduling? How to configure with IVR

Time scheduling is deciding about the Working hours/ Business hours for the members along with the Business/ Working days. It helps in creating a workable structure for the members in the group to...

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By CallerDesk Team

updated 6 months ago

What is call strategy in call group?

As the name suggests “Call Strategy” is creating the strategy about calls’ distribution among the members/ agents. Click on the “Call Strategy” Tab to select the strategy you want your team to...

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By CallerDesk Team

updated 6 months ago

What is Normal & Advance Sticky Member and uses?

A sticky Agent/ member is a feature where a caller is connected with the same agent at the company whenever they call until their query is solved. The basic benefit of this feature is when you call...

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By CallerDesk Team

updated 6 months ago